You can create Credit Reasons for your Organization, which you can then use when adding a credit for an existing bill line item or applying a product credit.
To create a Credit Reason for your Organization:
- Select Settings>Organization. The Organization page opens with the Overview tab selected.
- Select the Credit reasons tab. Any existing Credit Reasons are listed:
- Select Create credit reason. The Create page opens.
- Under Credit reason details, enter a Name and Code.
- Archived switch? See tip below on this option.
- Select Create. You are returned to the Credit reasons tab where the new Credit Reason is listed:
Tip: Credit Reason is now obsolete? You can edit a Credit Reason and use the switch to Archive it. If you archive a Credit Reason, it will not be available for adding credit line items to bills.