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You can create Credit Reasons for your Organization, which you can then use when adding a credit for an existing bill line item or applying a product credit. To create a Credit Reason for your Organization:
  1. Select Settings>Organization. The Organization page opens with the Overview tab selected.
  2. Select the Credit reasons tab. Any existing Credit Reasons are listed:
Credit Reasons21
  1. Select Create credit reason. The Create page opens.
  2. Under Credit reason details, enter a Name and Code.
  • Archived switch? See tip below on this option.
  1. Select Create. You are returned to the Credit reasons tab where the new Credit Reason is listed:
Credit Reason22
Tip: Credit Reason is now obsolete? You can edit a Credit Reason and use the switch to Archive it. If you archive a Credit Reason, it will not be available for adding credit line items to bills.